Detailed explanation of our refund policy

OUR COMMITMENT

We're confident in the value of our leadership and management course. Our money-back guarantee provides protection for full course purchases and individual section purchases.

GUARANTEE TERMS

Full Course Purchases

Eligibility Requirements:

• Request must be made within 7 calendar days of purchase

• Original purchaser only (non-transferable)

• Full access is granted immediately despite guarantee period

Coverage:

• All four sections: Section 1 - Mindset, Section 2 - Culture, Section 3 - Acumen, Section 4 - System

• No usage restrictions during guarantee period

• Eligibility determined solely by 7-day time limit

Individual Section Purchases

Eligibility Requirements:

• Request must be made within 7 calendar days of purchase

• Original purchaser only (non-transferable)

• Same terms apply as full course purchases

IMPORTANT EXCLUSION: Promotional Access

No Guarantee Coverage:
If you have previously accessed any section through promotional offers (such as free access to Section 3 - Acumen), subsequent purchases of other sections are not eligible for the money-back guarantee.

Rationale:
Promotional access provides sufficient opportunity to evaluate:

• Course quality and production values

• Teaching style and methodology

• Content depth and practical application

• Platform functionality and user experience

REFUND PROCESS

Method 1 - Course Portal:
Use the refund request feature in your course dashboard

Method 2 - Direct Contact:
If you cannot access the portal due to technical issues:

• Email: support@theeffectiveoffice.com

• Include: Your name, purchase date, and reason for refund request

• Response time: Within 2 business days

Processing:

• Eligible refunds processed within 7 business days

• Refund issued to original payment method

• Confirmation email sent when processed

EXCLUSIONS

No Refunds Available:

• After 7-day guarantee period expires

• For any purchases following promotional access to any section

• If terms of service have been breached

• For change-of-mind after guarantee expiry

TECHNICAL ISSUES

If technical problems prevent course access during the guarantee period:

• Contact support immediately

• We may extend access or pause the guarantee period

• Alternative formats may be provided where possible

QUESTIONS

Contact our support team for any questions about the guarantee:
Email: support@theeffectiveoffice.com